State Farm® Insurance Agent Greg Aldridge

"I gave this office a 5-star review before. Now I’m replacing it with the truth. Updated 8/1/2025 – After originally leaving a 5-star review for this branch in March 2025 - because Kimberly H. helped get my policy reinstated - I was blindsided again when State Farm re-canceled my auto policy just two months later. After one at-fault accident - my first in eight years - State Farm decided to cancel my policy. What’s worse? They also used a January 2022 accident that was absolutely not my fault as part of the justification, even though I provided both the police report and LexisNexis report proving it. I was side-lined by someone changing lanes without signaling. The police officer clearly stated the other driver was at fault. But the underwriting team still used that incident against me. Here’s the only part from my original March review I’m keeping intact: My auto insurance policy was canceled due to two incidents - one speeding ticket and one at-fault accident - that were years apart and not reflective of my usual driving habits. I reached out in hopes of getting it reinstated. Initially, I was told it wouldn’t be possible, but Kimberly H. went above and beyond by filing an appeal on my behalf. Thanks to her efforts, my policy was reinstated and my rates remained the same. I truly appreciated the dedication and support from this team. I highly recommended them… until they turned around and canceled my policy again - after I paid in full, and with no new incidents. I tried everything to get this reversed. I spoke with Kim and Brian T., who both went to bat for me. Kim was successful in getting my policy reinstated. They asked me to write a glowing 5-star review for their efforts - and I did. I paid my policy in full. Three weeks later, State Farm canceled me again. No appeals allowed. No reconsideration. No concern for facts or fairness. Just a robotic, bureaucratic underwriting team punishing loyal, paying customers over two mistakes years apart - plus a non-fault accident they refused to correct. Breakdown of what happened: January 2022: Hit by a driver who changed lanes without signaling. 100% not my fault - confirmed by police and LexisNexis. November 2022: One speeding ticket - set to drop off in 3.5 months. October 2024: One at-fault accident - my first in 8 years. March 2025: Policy reinstated. Paid in full first week of May. May 2025: Policy canceled again - with no appeal option. Let me be clear: ✅ One at-fault accident in 8 years. ✅ One speeding ticket (about to expire). ✅ Verified non-fault accident used against me. ✅ Paid in full after reinstatement. And still - dropped. This is not how you treat customers who follow the law, communicate clearly, and make good on their payments. Thanks to State Farm’s recklessness, I’m now uninsured and facing a huge spike in premiums at a time when inflation is already crushing people. If you're looking for an insurance company that says it’s “like a good neighbor” but will drop you like a bad habit after one mistake - go with State Farm. If you want a company that ignores facts, proof, and basic fairness - go with State Farm. But if you expect even a shred of loyalty, common sense, or decency? Look elsewhere."

"Jordan was a life savior."

"I spoke with Mia on the phone about possibly switching and to get quotes etc. she was very helpful and informative! It’s always nice when a business has good customer service - a lot of places seem to be lacking that lately. Thanks!!"

"I talked with Mia over the phone. It was a very helpful conversation and she knew what she was talking about. She answered right away and was prepared for my questions. Great call!"

"Had the pleasure of meeting Greg and Kristin, they are top-notch and great communicators. Everyone at the office has been friendly and very helpful! They run a very well-oiled machine and I highly recommend them for your insurance or life planning needs"

"I had the pleasure of working with Mia Martinez and was thoroughly impressed with her professionalism and responsiveness. She consistently followed up on my questions and provided clear, detailed information to help me make the best decisions for my insurance needs. Her exceptional customer service and knowledge made the entire process smooth and reassuring."

"Mia and the rest of the team are such a pleasure to work with. They made the process so easy for me. I highly recommend Mia and team for all your insurance needs."

"Mia and the team were awesome! They were so nice and helpful!"

"Mia was very kind, patient, and knowledgeable about insurance! Her help was much appreciated."

"Mia Martinez is so helpful and so knowledgeable! She is such a pleasure to work with. I highly recommend her! She is clear and makes everything easy to understand."

"Thanks to Claire at State Farm I had an overwhelmingly positive experience switching my renters insurance over to a new apartment in an entirely new state! If you’re needing reliable and speedy help, these folks are who you’re looking for!"

"I started using Greg's office for renter's insurance back in 2019 and my wife and I have continued to use them when we found our first apartment together. When we had to move into a new place recently, the management made things far more difficult than they needed to be. When I called Greg's office and Karen Shull picked up the phone, she made the rest of the process so much easier and more stress free than I thought possible. So grateful for her help and all of the great staff at this office!"

"Mia was great! She was very kind and knowledgeable."

"Working with Brian was an exceptional experience from start to finish. He is highly professional, extremely knowledgeable, and truly goes above and beyond for his clients. Brian handled all of my insurance needs promptly and efficiently, including coordinating everything seamlessly through my escrow. He was always quick to respond anytime I reached out and made the entire process smooth and stress-free. What really stood out was how thorough he was with asking all the right questions to uncover every possible discount and ensure I was getting the best coverage at the best rate. I couldn’t recommend Brian and his team more. If you’re looking for someone who knows insurance inside and out and genuinely cares about helping you, look no further!"

"Greg and staff are very professional and provide excellent customer service."

"Karen was the best and the sweetest!! All the State Farm employees are amazing, love them all so much!"

"Karen was so very helpful in dealing with underwriting when I was trying to insure my classic van at an agreed value. She went way above and beyond, taking pictures of my showroom condition 30-year-old conversion van, finding comparable vans that had sold at higher prices, and staying in contact with me on her interactions with underwriting. Without her help, I would have had to go to an exclusive "classic car" insurer with higher premium costs. With 5 policies in force with State Farm, Karen has solidified my business with them and garnered them thousands of dollars in future business. Thank you again, Karen ... make sure Gregory is aware of your exceptional business fortitude and first class customer service."

"Eric Schrader is an extremely kind, knowledgeable and helpful agent, thank you very much!"

"Had the distinct pleasure of working with Erik Schrader to get automotive and renters insurance for my wife and I. He was incredibly helpful throughout the process and really went out of his way to help my wife and I out. Our apartment complex had some atypical requirements that Erik was more than able to accommodate. He also went out of his way to compare a variety of bundles / options to get us the best rates possible. I frequently find that insurance is a rather nebulous and difficult to decipher industry, but Erik took the time to make sure that we understood the ins and outs of our multiple policies. Overall, very impressed with the professionalism of the entire team, happy with the resources and services we've been provided - I cannot recommend this agency (and Erik) enough!"

"Made the process so easy, gave me different options that worked best for me. Claire is very nice and comfortable to talk to."

"We recently worked with Kelly Boucher to secure both our home and auto insurance, and the experience was absolutely fantastic. From the very beginning, Kelly was knowledgeable, patient, and incredibly helpful in guiding Emily and me through all our options. She took the time to understand our needs and walked us through the coverage details clearly, making sure we felt comfortable and confident in our decisions. What stood out most was her responsiveness and genuine care — we never felt rushed, and she always made herself available to answer questions. Thanks to Kelly, we now have peace of mind knowing we’re fully covered with policies that truly fit our lifestyle and budget. We can’t recommend her enough — if you're looking for someone who goes above and beyond, Kelly is the one to call! Thank you again, Kelly!"

"Karen is amazing! She is always there when I need her and takes care of what I need quickly and efficiently."

"Karen Shull has been a great agent for me. She has given me good suggestions on the coverages I've got. And, she understands my situation. I've found Karen and the entire office staff to be pleasant, professional, responsive and easy to work with."

"Great service from Claire, plus saved about 40% over current Farmers policy."

"First off, I NEVER take the time to review anything. I usually just go about my business, but my experience with Claire had to be spoken about! Claire took the time to explain in detail how my policy was working for me, in particular, how it was specifically structured and where the money was going. After a few tweaks here and there, we lowered my monthly bill as well as fitted my policy to better reflect my needs. Five star service!!!"